*Our extended returns policy is valid from 1st December 2018. You can return your purchases online until 31st January 2019.*
1) FREE RETURNS BY POST
If for any reason you are unhappy with your purchase please contact us within 28 days of receipt for a refund or exchange. All returns for exchange or refund must be in new condition and include original product packaging.
The first step is to contact us at firstname.lastname@example.org requesting a Returns Merchandise Authorization (RMA) number providing all the information for us to create a return label (Name, Pick up Address, invoice number and email address) with the Reason for Return.
We will then send to you via e-mail your RMA number with a free prepaid label. Print the pre-paid shipping label from the e-mail you receive and attach it to your return package. You can either leave the package in your mail box or drop it off at any United States Postal Service (USPS) location.
3) RETURNS FROM RETAIL OUTLETS
When in line with the above terms you must return a purchase made in a retail outlet to that retail outlet with a proof of purchase.
4) FAULTY OR DAMAGED ITEMS
When in line with the above terms in the event that an item is faulty or damaged please return the item using the above method, we will be happy to assess the item and exchange or refund it.
When in line with the above terms a gift item can be returned as long as a proof of purchase can be provided with the return.
6) FURTHER INFORMATION
The easiest way to return your goods is to follow the instructions above. Items must be returned unused, in perfect condition and the original packaging. Until you return the items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
7) CUSTOMER SERVICES
If you have any other questions please contact our customer services team.
Our team will be delighted to hear from you and are on-hand from 8.30am to 5pm Monday to Friday (GMT). Please note that we are closed on weekends and Bank Holidays.
Telephone: +44(0)1985 212291
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