During the current crisis we are staying open for internet orders. As we are committed to observing government safety guidelines and we are operating with a minimal workforce, there may be reductions in service levels during this period. Please email us at firstname.lastname@example.org rather than telephone for any questions, we will get back to you as soon as we can. We thank you for your continued support and patience – stay safe!
Our deliveries are now taking 2-3 days extra to get to our customers because of our reduced team and working hours in combination with Royal Mail's extended delivery. All express delivery options are temporarily unavailable.
We know that thinking about returns right now can be quite stressful. To make life a little easier, any orders placed between 1st March-10th June 2020 qualify for an extended returns period of 90 days. Orders placed from 11th June 2020 will qualify for an extended returns period of 60 days. Our standard returns policy still applies.
Sizing. What is my sock size?
Use our easy guide to measure your sock size at home. Check your size for socks and other products here.
Will I have to pay import taxes or duties?
Following the UK's departure from the EU on 31 December 2020, we no longer include VAT in our prices; however, you may have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.
How do I return an item?
Follow our returns guide here.
Can I exchange an item?
We can only exchange for a different colour or size, not a different style. If you require a different style please request a refund and order a new item. Items must be returned unused, in perfect condition and in the original packaging. Until you return the items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that any additional postage charges you requested at the time of purchase will not be refunded.
Can I return an item purchased in store?
We cannot accept returns of items purchased at retail outlets. Please return those items to the retailer you bought them from with proof of purchase.
Can I return a gift?
A gift item can be returned as long as proof of purchase can be provided with the return.
Can I return a personalised product?
Once an item has been personalised, it cannot be returned or exchanged unless the item itself was faulty. If something isn't quite right with your personalised item, please contact our customer service team at +44 (0)1985 211933 or email@example.com.
Refunds - When can I expect my refund?
All refunds will be processed within 7-14 days of receipt of returned goods.